Privacy Policy

Welcome to Zatowe.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our leather repair and restoration services.

1. Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, postal address, email address, telephone number, and other information you provide when placing orders or creating an account.
• Order Information: Details about the leather items you submit for repair or restoration, including photographs, descriptions, and service requests.
• Payment Information: Credit card numbers, billing addresses, and other financial information necessary to process your payment (note that payment processing is handled by secure third-party payment processors).
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Information: Information about how you use our website, products, and services.

2. How We Collect Your Information

We collect information through:

• Direct Interactions: Information you provide when filling out forms, creating an account, placing an order, corresponding with us, or providing feedback.
• Automated Technologies: As you navigate through our site, we may automatically collect technical data using cookies, server logs, and similar technologies.
• Third Parties: We may receive information about you from various third parties, such as analytics providers and payment processors.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services, including processing your orders and payments
• To communicate with you about your orders, services, and account
• To personalize your experience and deliver content relevant to your interests
• To improve our website, products, and services
• To administer and protect our business and website
• To comply with legal obligations
• To notify you about changes to our services
• To measure the effectiveness of our marketing campaigns

4. Legal Basis for Processing Personal Data Under GDPR

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for specific purposes.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Last Updated: May 15, 2023